Who we are
Illawarra Shower Repairs (“we”, “us”) provides leaking shower repairs across the Illawarra. Illawarra Shower Repairs is operated by Alexander John Lanz, sole trader, ABN 90 632 856 615. This policy explains how we handle personal information in line with the Australian Privacy Principles.
What we collect
When you call us or use our booking form, we collect the details you give us: usually your name, phone number, suburb, shower type and a description of the problem. When you book a job we may also collect your address and access instructions.
How we use it
We use your information to respond to your enquiry, quote, book and carry out the work, invoice you and honour our warranty. We don’t sell your personal information, and we don’t share it with other businesses for their marketing.
Who we share it with
We only share information where we need to in order to do the job, for example with a plumber if a pipe leak is found and you ask us to arrange one, or with service providers that host our website, forms and phone system. Our online booking form is processed by FormSubmit (formsubmit.co), which emails your details to us. We may also disclose information where the law requires it.
Website data
Our website may use basic, privacy-friendly analytics to count visits. We don’t use your enquiry details for advertising profiles.
Storage and security
We take reasonable steps to keep your information secure and only keep it for as long as we need it for the purposes above or as required by law (for example, tax records).
Access, correction and complaints
You can ask to see or correct the personal information we hold about you, or raise a privacy concern, by calling 0415 770 509. If you’re not satisfied with our response, you can contact the Office of the Australian Information Commissioner (oaic.gov.au).
Changes
We may update this policy from time to time. Last updated: 11 November 2026.